Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has altered its measurement guidelines for women's and children's garments but did not contact all users about the change.
Online Platforms Backlash
Many shoppers and sellers are posting online stating that platform listings now display a different size category compared to what was initially listed because of the remapping.
The company said the revised method more closely matches similar services.
The platform has recommended to review their products and adjust the sizing manually if necessary, causing user dissatisfaction.
Sizing System Modifications
Earlier, the sizing featured numerical and alphabetical indicators, for instance S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
With some products, the measurements have been reclassified - such as a large size was previously a 12 but now shows as UK 16-18.
User Accounts
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Stephanie Gallen, based in Glasgow, stated items she posted featuring size 14 markings were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she explained.
Necessary Adjustments
A different user, based in Derby, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential for me since losing part of my income," she said.
Service Background
The app has more than 100 million users, with 18 million British users.
It has become a favored option versus similar marketplaces including eBay and Depop.
This represents another occasion where an unanticipated change within the service has received backlash: previously, the service retracted a modification to its shipping options following member complaints.
